Effective Date: August 18, 2026

At JadeKart.com, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund in accordance with this Refund and Returns Policy.

By placing an order on JadeKart.com, you agree to the terms of this policy.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received a different product from the one ordered.
  • The product is missing parts or accessories that were included in the order.
  • The product received does not match the product description in a material way.
  • The product is otherwise eligible for return under the specific product’s return conditions.

Some products may be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Return Period

Return requests should generally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page or at the time of purchase.

Requests submitted after the applicable return period may not be accepted.

3. Conditions for Returns

To be eligible for a return, the product should generally:

  • Be unused or in its original condition, where applicable.
  • Be returned with the original packaging.
  • Include all accessories, manuals, tags, labels, and other items supplied with the product.
  • Include the original invoice or order information.
  • Not have been damaged due to misuse, negligence, improper handling, or unauthorized modification.

Certain products may have additional return requirements.

4. Damaged Products

Please inspect your package when it is delivered.

If the product or packaging appears damaged, please take photographs or video of the package and product and contact JadeKart customer support as soon as possible.

For certain products, an unboxing video may be requested to help us verify damage, missing items, or incorrect products.

Providing photographs, videos, packaging information, and other relevant evidence may help us process your request more quickly.

5. Wrong or Incorrect Product

If you receive a product different from the one you ordered, please contact us within the applicable return period.

After verification, we may arrange for:

  • Replacement of the incorrect product;
  • Return and refund; or
  • Another appropriate resolution.

The final resolution will depend on product availability and the circumstances of the case.

6. Defective Products

If a product develops a manufacturing defect or is defective upon delivery, please contact us with your order details and supporting information.

Depending on the product and applicable warranty or seller terms, JadeKart may offer a replacement, repair, refund, or other appropriate resolution.

Damage caused by misuse, accidents, unauthorized modifications, normal wear and tear, or improper installation may not qualify for a return or refund.

7. Non-Returnable Products

Certain products may not be eligible for return or exchange, including where applicable:

  • Personalized or customized products.
  • Products specifically marked as non-returnable.
  • Products that cannot be returned for hygiene or safety reasons.
  • Products damaged after delivery due to customer misuse or improper handling.
  • Products missing essential components, packaging, tags, or accessories where those items are required for return.
  • Products that have been used beyond what is reasonably necessary to inspect them.

The product page or checkout page may contain additional return restrictions.

8. How to Request a Return

To request a return, please contact JadeKart customer support with:

  • Order number.
  • Customer name.
  • Product name.
  • Reason for return.
  • Photographs or videos, where applicable.
  • Any other information requested by our support team.

Our team may review the request before approving the return.

Do not send a product back without receiving return instructions from JadeKart, unless specifically instructed otherwise.

9. Return Shipping

Where the return is due to a verified defective, damaged, or incorrect product, JadeKart may arrange or reimburse eligible return shipping costs according to the circumstances.

For other approved returns, the customer may be responsible for return shipping charges.

Return shipping arrangements and charges may vary depending on the product, seller, location, and reason for return.

10. Refunds

Once a returned product is received and inspected, we will determine whether the product qualifies for a refund.

If the refund is approved, the applicable amount will generally be processed through the original payment method.

Depending on the payment provider or banking institution, it may take additional business days for the refunded amount to appear in your account.

11. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount and applicable charges.

Shipping charges may not always be refundable, particularly where the return is requested for reasons other than receiving a defective, damaged, or incorrect product.

Any deductions or exclusions applicable to a particular order will be communicated where appropriate.

12. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible refund will be initiated according to the applicable cancellation and payment-processing procedures.

If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

13. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or return charges may apply.

Any refund in such circumstances will be subject to the applicable order and return conditions.

14. Exchanges and Replacements

Where a replacement or exchange is approved, it will be subject to product availability.

If the same product is unavailable, JadeKart may offer an alternative resolution, including a refund, where applicable.

15. Product Inspection

Returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the applicable return conditions, JadeKart may reject the return or adjust the refund where legally permitted.

Products returned without prior authorization or without required information may also experience processing delays.

16. Promotional and Discounted Orders

Products purchased using promotional offers, discount codes, coupons, or special pricing remain subject to the applicable terms of the promotion.

Refund calculations for discounted orders may be based on the actual amount paid for the returned product rather than the original listed price.

17. COD Orders

For Cash on Delivery orders, where a refund is approved, JadeKart may request appropriate bank account or payment details to process the refund.

Customers should provide accurate information to avoid refund delays.

18. Fraudulent or Abusive Return Requests

JadeKart reserves the right to investigate and reject return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the actual condition of the product.

Repeated misuse of the return policy may result in restrictions on future orders or account activity, subject to applicable law.

19. Changes to This Policy

JadeKart may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page and will become effective from the date indicated in the updated policy.

Customers are encouraged to review this page periodically.

20. Contact Us

For questions regarding returns, refunds, replacements, damaged products, or order cancellations, please contact JadeKart customer support through the contact details provided on JadeKart.com.

Website: JadeKart.com

Email: Please use the customer support email address published on the JadeKart website.